General Terms and Conditions (GTC)
Website: www.aziziart.com
Owner: AziziArt (hereinafter referred to as “we”, “us” or “our”)
Registered address: Glashüttenstraße 4, 20357 Hamburg
Email: info@aziziart.com
By accessing or using www.aziziart.com , you agree to these Terms and Conditions. Please read them carefully before making a purchase. If you do not agree, please do not use our website.
1. General Information
AziziArt.com is an online shop specializing in handcrafted products such as jewelry, rugs, woodwork, and glassware. All items are made with great care, often by experienced artisans. Due to the handcrafted nature of the products, slight variations may occur.
Contracts are concluded in accordance with the laws of the Federal Republic of Germany.
2. Right of Use
To place an order on this website, you must be at least 18 years old or have the permission of a parent or guardian.
3. Products and Availability
All products listed on our website are subject to availability. Each product is unique and may differ slightly from the images shown online. We reserve the right to change or remove products from our range at any time without prior notice.
4. Prices and Payment
All prices are quoted in euros (€) and include VAT unless otherwise stated. We accept payments by credit card, PayPal, and other secure online payment systems. Orders will only be processed after successful receipt of payment.
5. Shipping and Delivery
Delivery areas:
We deliver within Germany, the European Union and worldwide.
Estimated delivery times:
After payment is received, shipping usually takes place within 3 to 5 business days. Delivery times vary depending on the destination.
- Germany: 3 to 7 working days
- Europe: 5 to 10 working days
- Worldwide: 8 to 15 business days
Please note that holidays, customs clearance or other logistical challenges may cause delays.
Delivery address:
Your order will be shipped to the address provided at checkout. Please ensure your information is complete and correct. We are not liable for delivery delays or incorrect deliveries due to incorrect addresses.
Customs duties and import taxes:
International orders (outside the EU) may be subject to customs duties. Any fees, taxes, or charges are the responsibility of the buyer and are not included in the product or shipping price.
Shipping costs:
Shipping costs are calculated at checkout based on the delivery location, as well as the weight and size of the order. The total cost is displayed before you complete your order.
6. Returns and Cancellations
Right of withdrawal:
Customers within the EU have the right to withdraw from the purchase within 14 days without giving any reason. To exercise your right of withdrawal, you must notify us in writing (e.g., by email) within this period.
The following are excluded from the right of withdrawal:
- Custom-made or personalized products
- Items that have been used or damaged by the customer
Return:
Unless the item was delivered faulty or incorrectly, the customer bears the return shipping costs.
7. Copyright and Intellectual Property
All content on AziziArt.com (images, texts, logos, product designs, etc.) is owned by AziziArt or licensed and protected by copyright and trademark law. Use or reproduction without written permission is prohibited.
8. Liability and Warranty
The statutory warranty rights of the Federal Republic of Germany apply.
AziziArt is not liable for damages caused by improper use, natural wear and tear, or modifications made by the customer.
In cases of slight negligence, we are only liable for typical, foreseeable damages. This does not apply to injury to life, body, or health.
9. Data protection
Please refer to our privacy policy for information about the collection, use and protection of your personal data.
10. Applicable Law and Jurisdiction
These terms and conditions are governed by the laws of the Federal Republic of Germany. The place of jurisdiction is the registered office of AziziArt, unless mandatory consumer protection regulations stipulate otherwise.
11. Changes to the Terms and Conditions
We reserve the right to amend these Terms and Conditions at any time. Amendments will take effect upon publication on the website. Continued use of our website constitutes acceptance of the updated terms and conditions.
12. Contact
If you have any questions about these terms and conditions, please contact us at:
AziziArt
Address: Glashüttenstraße 4, 20357 Hamburg
Email: info@aziziart.com